Complete Inbound - Outbound Call Center Solutions

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two. An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call resolution (FCR).

Preferred experience:

·         Call Center

·         Customer Service

·         Retail

·         Sales

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.

One of the biggest advantages of implementing a hosted call center solution is that it eliminates the high cost of investing in new hardware, network infrastructure and software licenses in order to get the latest and most advanced inbound call center technologies. we assume responsibility for all maintenance and upgrades, including integration with leading CRM systems and overall application performance.

Avyukta Intellicall Provide services are predictive dialer, predictive dialer software, call center dialer, hosted call center dialer, voip minutes, dialer vendors at affordable prices.

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